Sunday, 20 December 2020

Afro-Asian insurers federation selects Medmark as 'Best Customer Service Provider' of the year

Medmark was chosen as 'Best Customer Service Provider' of the year, in the annual Medical Congress awards dinner of The Federation of Afro-Asian Insurers and Reinsurers


Cairo, Egypt – 14 December 2020 - Medmark, Egypt’s leading insurance brokerage company, has been recognised as 'Best Customer Service Provider' of the year by the Federation of Afro-Asian Insurers & Reinsurers (FAIR), a federation that brings together 260 insurance firms representing 51 African and Asian countries. Medmark received the honour at the annual FAIR Medical Insurance & Healthcare Congress in Cairo last month. The awards ceremony was attended by His Excellency Dr. Mohamed Maait, Egypt’s Minister of Finance as well as His Excellency Mr. Hisham Tawfik, Egypt’s Minister of Public Enterprise Sector along with leaders from the insurance industry and other stakeholders.


"Medmark is proud to receive FAIR's 'Best Customer Service Provider' award and we are delighted that our efforts to raise the bar for customer experience in the insurance industry are being recognised," said Dr. Walid Auf, Medmark Managing Director. "We are fortunate to occupy a market leading position in Egypt, changing the lives of thousands of families and corporations over the past three decades. Customer experience remains the ultimate focus for us and so this year's award means a lot to the whole Medmark team."


Medmark is a full-fledged insurance brokerage, offering a wide range of personal and general insurance solutions to individuals, families and organisations in Egypt. A recipient of multiple industry and vendor awards, the company collaborates with leading insurance brands and provides a broad range of insurance solutions according to client needs. The Cairo-headquartered company maintains a position as one of the largest Bupa Global distributors worldwide, winning a total of 9 Bupa Top Distributor awards.


“Building valuable and enduring relationships with our clients is really Medmark’s foundation,” said Auf. “No customer service business can afford to rest on its laurels and we are continually innovating to improve our processes, service standards and tailor our offerings to meet our clients ever-evolving insurance needs. Key to this effort is our team of highly-trained advisory and service teams who strive to exceed customer expectations by offering unbiased advice, seamless after sales services and intelligent claims handling.”