Dubai,
UAE — May 9, 2017 — ManageEngine,
the real-time IT management company, today announced it has received
certification of its endpoint management application, Desktop Central, with
ServiceNow®. Certification by ServiceNow signifies that Desktop
Central has successfully completed a set of defined tests focused on integration
interoperability, security and performance. The certification also ensures that
best practices are utilized in the design and implementation of Desktop Central
with ServiceNow.
The Desktop
Central-ServiceNow integration helps reduce resolution times and increase help
desk technicians’ productivity by enabling them to perform Desktop Central’s
service operation tasks from the ServiceNow interface. ServiceNow users will be
able to:
- Deploy enterprise business apps to users remotely
- Troubleshoot using remote control
- Perform remote operations like shutting down, restarting and
locking computers
- Audit the health status of patches, software and warranties, in
addition to software compliance and usage in their network
“The growing
demand for integrated IT operations emphasizes the need for integrated endpoint
management and help desk solutions,” said Mathivanan Venkatachalam, director of
product management at ManageEngine. “Now that Desktop Central is integrated
with ServiceNow, enterprises can improve their users’ experience, increase
productivity, consolidate service operations and reduce operational costs.”
Desktop Central
is available in the ServiceNow
Store.
