Lets IT Admins Provide
Better Assistance Using Voice and Video Chat, Remote Registry Access and More
1. Adds chat options, remote
registry access, and multi-monitor support to troubleshooting toolset
2. Now supports business app
deployment for Linux operating systems
Dubai,
UAE— July 20, 2017 —
ManageEngine, the real-time IT
management company, today announced the addition of enhanced tools to its
endpoint management solution, Desktop Central. Available
immediately, these new tools allow IT admins to troubleshoot remote computers
using voice and video chat, control multiple monitors while troubleshooting,
and manage computers’ registry keys remotely. Desktop Central has expanded the
scope of desktop management with support for Linux software deployment as well.
Based on analysis by Jeff Rumburg, co-founder
and managing partner at MetricNet, enterprises in North America spend on
average $118 per service request ticket, taking one and a half to two hours to
resolve each ticket. With enhanced tools like voice and video calls and
multi-monitor troubleshooting options, enterprises can drastically reduce the
cost per ticket and average resolution time. Spending less time on each ticket,
IT admins can improve their productivity in the long run.
“Enhanced SLA resolution time combined with a
lower cost per ticket can dramatically increase a business’s profit and
productivity,” said Mathivanan Venkatachalam, director of product management
for Desktop Central.
“The new tools in Desktop Central have saved
me countless hours and days of remote troubleshooting, allowing me to help
people even faster because of the remote access capabilities,” said Luke
Schaedle, director of information technology at Good Will-Hinckley, a
ManageEngine customer since 2013." It really has lived up to my
expectations."
Highlights:
1. Voice and video calling: Resolve issues
remotely and easily by initiating a voice or video call with an end user.
2. Remote registry: Manage the registry
for remote computers from a central location.
3. Multi-monitor troubleshooting: Troubleshoot with an
extra edge by switching between multiple monitors at the same time. Adds extra
visibility.
4. Updates to Linux support: Deploy business apps
to Linux computers, including the latest Debian and Ubuntu flavors.
Pricing and Availability
ManageEngine
Desktop Central is available for immediate download at manageengine.com/products/desktop-central/download. Pricing starts at $645.