Symsoft has continued the strategic expansion of the business with a further investment in the establishment of a full service Network Operating Center (NOC). The NOC, based within the EU but serving customers worldwide, will further strengthen Symsoft´s commitment to Cloud based Services and Managed Services for traditional operators and mobile virtual network operators (MVNO).
In a market environment constantly pushing for lower operating expenditures and a faster time to market, managed services have become an important option for operators to build a smarter and more competitive business. Outsourcing the management of infrastructure to a trusted partner or to simply access it as a service has the potential to increase efficiency, improve scalability and help communications service providers to focus on their core business.
All products in the Symsoft portfolio are available as a multi-tenanted ‘Software as Service’ solution, where the NOC will be responsible for the end to end maintenance and support of the service. In addition, for those customers that choose a dedicated or customised deployment instance, Symsoft have a Managed Services add-on that enables the NOC to maintain the infrastructure on the customer's behalf, whether running on-premise, in the Symsoft private cloud or in a public cloud of their choosing.
Petter Näslund, VP Product Management at Symsoft, commented, ‘An integral part of the Symsoft strategy for growth is to position our product portfolio for a broader customer base. By offering our products as-a-service or to add a managed services commitment, we are able to entice a changing operator behavior and to address new customer segments. The complementing services provided by our NOC will further strengthen the offering, differentiate us from the competition and allow us to exceed the expectation of demanding customers worldwide.’
The Symsoft NOC provides monitoring of the customer systems 24/7 to ensure efficient operation. The NOC is staffed around the clock with specialists and engineers that monitor alarms, manage events, undertake sophisticated traffic analysis and optimize application performance to ensure outstanding service availability.