Today
Teleopti, a provider of Workforce Management (WFM) solutions and
Mitel(R), a leader in business communications announced that Mitel has
become a reseller of the Teleopti WFM solution.
The
agreement will integrate Teleopti WFM with the contact center offerings
for Mitel’s MiVoice Business and MX-One platforms to deliver an enterprise caliber workforce management offering
to Mitel’s global channels and customers. The companies will also
devote marketing and consulting resources to help generate awareness and
adoption of the solution.
As part of the announcement, Brian Spencer, vice president of contact center sales for Mitel and David Påhlman, president of Teleopti Inc. discuss what the partnership means for customers.
Why has Mitel and Teleopti entered into a partnership?
Brian: Mitel
wanted to strengthen its contact center offering with market leading
workforce management on a global basis. Factoring in global reach,
mutual customers, industry leadership and capability, Teleopti was a
natural fit.
What was behind the decision to team up with Mitel?
David: Teleopti
and Mitel have a strong alignment in channels and go to market
strategies, as well as a substantial joint customer base across all
sizes of contact centers. Culturally we are a great fit. Mitel has
placed a strong emphasis on delivering innovative solutions that drive a
differentiated end user experience which is something we at Teleopti
also believe in.
How will this partnership benefit your customers and channels?
Brian: Customers
benefit from a seamless solution from two leaders in communications and
contact centers. Channels receive a single global offering inclusive of
product, services and support for sophisticated and large contact
centers.
How will this alliance help both companies compete in today's market?
Brian: Mitel
strategically leverages partnerships with market leaders to deliver
customers a total contact center solution. This strategy makes us
nimbler, more responsive to changing demands. Partnering with Teleopti
fits this strategy.
David: Mitel
customers will gain easy access to the most advanced and user-friendly
workforce management software in the market, to help them optimize
staffing and increase operational efficiency across all channels.
Teleopti WFM solution is available for the Mitel channels and customers with immediate effect.
The partnership
was launched at the 17th Annual Call Center Week in Las Vegas and the
Mitel and Teleopti solutions are on display in booth 525 (Mitel) and
booth 308 (Teleopti).
