- Best customer experience and professional services across India, China, Russia, Middle East and Africa
- Company leading a transformation in Kuwait to value-based IT services model
Kuwait City, Kuwait - November 19, 2014
– Metco, a leading ICT provider in the MEA region, has today announced
winning two prestigious awards from Avaya Inc., a leading provider of
solutions that enable customer and team engagement across multiple
channels and devices. The awards, presented to the company in Dubai
earlier this week, represent its success in 2014 in delivering
outstanding communications consultancy and services to leading public
and private sector businesses, and driving the market to adopt
innovative customer and team engagement capabilities that underpin the
growth of many small, medium and large businesses in the region.
Bassem A. Jalil,
Metco’s Chief Executive Officer, commented saying:” 2014 was a great
year for our business where we achieved an overall solid 18% year on
year growth, and expanded both our team and footprint into new markets.
We have also transformed our go to market approach to deliver
value-based, end-to-end communications solutions, in comparison to the
traditional price-based and fragmented services model.” He continued:
”With most key customers in the banking, telecom, construction and
hospitality sectors, our differentiation and key to our success today
lies in our ability to engage in business discussion, identify
communication solutions that drive business growth and overcome
challenges, and measure outcomes and continue the engagement cycle; this
is a value-based services model that helped us deliver growth and most
importantly, gain trust and business continuity of an amazing client
base in the country”
Metco grabbed the
Avaya Partner of the Year for Best Customer Experience and Best
Professional Services across Avaya’s India, China, Russia, Middle East
and African markets. The award ceremony was held at the annual Avaya
Customers and Partners Connect 2015 conference in Dubai earlier this
week.
Avaya awarded its
business partners for their exceptional results, loyalty and for driving
the transformation of the industry towards a value-based model where
achievements are measured by the ability of the Avaya partners to exceed
customer expectations. 18 business partners from across the Avaya
global growth markets were recognized, indicating a bright future for
its global growth markets-led global footprint and paving the way for a
services-and-customer-value-
Danny Drew, Country
Manager, Avaya Kuwait, said: ”Avaya has achieved a double digit growth
across the Middle East, Africa, China, Russia and India markets in 2014
and almost 90% of this growth is driven by our business partners. The
winners are those who adopted the value-based services and were able to
exceed the expectations of their customers.” He continued:” We are
extremely proud of the achievements of Metco, the power of consultancy
and project management that its team delivered in 2014, and we look
forward to engaging with our business partner and our clients in the
country to continue building adding value to their business and all
their stakeholders.”
About Middle East Telecommunications (METCO):
Established in 1978,
Middle East Telecommunications Company (METCO) - a subsidiary of Towell
International Holding, a leading telecommunication and information
technology solutions integrator in the Middle East and Africa.
Headquartered in Kuwait, METCO’s corporate presence extends to Iraq,
Oman, Sudan, Saudi and UAE. To deploy its solutions and deliver its
services, METCO partners with leading manufacturers of enterprise and
carrier grade technology including Avaya (Platinum Partner), Aviat
Networks, Ciena (Golden BizConnect Partner, and a Diamond Accredited
Partner for Ethernet Products), NEC, Tellabs, Juniper and other vendors.
For more information, please visit www.metconetworks.com
