Largest-Ever
Release of Oracle Retail Solutions Improves the Customer Experience with New End-to-End
Functionality and More Flexible Integration
News Summary
Consumers are
asking for a shopping experience that allows them to purchase where and when
they want, using a mix of devices, web sites and stores. Retailers are responding
by erasing lines between channels, targeting offers and making inventory
readily available at the right time and place. With the introduction of its largest,
most far-reaching new release, Oracle
Retail is uniquely equipped to help retailers offer customers commerce
anywhere in a targeted, profitable and efficient manner.
News Facts
·
Oracle
today introduced Oracle Retail
version 14, encompassing new features and functionality across its complete
offering of retail business solutions. The enhanced suite of solutions enables relevant
customer engagements across touch points, targets assortments, drives improved efficiency
from inventory and helps reduce total cost of ownership.
·
Oracle’s
leading retail science and best practices are now embedded within even more business
processes, placing the customer at the center of the value chain and aligning
people, processes and technology to drive profitability.
·
New
operational and planning processes in Oracle Retail version 14 allow customers
to buy, pick-up or return items via any channel and equips retailers to fulfill
demand without channel constraints, using built-in functionality that offers efficiencies
and profit gains for retailers.
·
Throughout
the solution set, processes reflect an increased focus on the consumer, and
assortment planning is informed by a range of new data points that work
together to influence item and category performance.
· Oracle
Retail version 14 delivers further improvements through packaged
integration, a rich set
of application programming interfaces and an infrastructure that can accelerate
implementation and accommodate modular deployments that work within the constraints
of a retailer's evolving mix of systems.
·
Additionally,
Oracle Retail version 14 is optimized for Oracle’s engineered systems, servers
and storage to deliver faster performance, greater efficiency, higher
availability, and near-unlimited scalability. Deploying Oracle Retail solutions
on Oracle systems enables customers to lower total cost of ownership, mitigate
risk, improve user productivity, and help streamline management, while
benefiting from the value of a single point of accountability.
Oracle Retail Connects the Consumer Journey from Mobile to Store to
Fulfillment
· New
features and functionality make it easier for customers to purchase items no
matter where inventory resides, with store-level inventory visibility online, real-time
inventory lookup for items in another store, support for orders and take-with
items in the same transaction and support for returning purchases from any
channel.
·
To help retailers take advantage of
mobile, Oracle Retail solutions deliver enhanced support for most devices and
help mobilize store associates with mobile Point of Service (POS), tablet POS,
assisted selling tools and better visibility to promotions, merchandising and
store dashboards.
Targeted
Assortments Give Customers Better Choices
· To
help retailers target the right mix of items online and in stores, Oracle
Retail version 14 embeds leading retail science and draws insight from multiple
data sources including
consumer decision trees, advanced store clustering, demand transference and
space optimization, as well as traditional demand forecasting,
to recommend alternate actions and illustrate each one’s impact on item,
category and overall performance.
· Oracle’s
advanced store clustering capabilities are included in the suite to help
retailers allocate products based on customer segments and optimize space
planning across groups of stores.
· New analytics and visualizations included with the
latest release help to answer retailers’ most commonly asked questions, such as
“Where are my most beneficial customers located and
shopping, and what are their top purchases?”
Retailers Drive Performance
by Making Inventory Transparent and Accessible
· With
version 14, Oracle Retail provides a single inventory master, which
enables retailers to make inventory visible and accessible 24/7 across channels
for consumers and employees.
· Oracle
Retail version 14 connects more of the day-to-day supply chain operations to help
maximize efficiency and accuracy of store picking, store inventory processes,
warehouse management and merchandising.
·
Now,
operational forecasts can consider not just price and promotional changes but
also the transfer of demand that happens when assortments change. The resulting
single view of demand across the enterprise helps teams to optimize and align
inventory.
Improved Integration Helps Lower
Retailers’ Total Cost of Ownership
·
With
Oracle Retail version 14, Oracle continues to simplify deployment, help maximize
ROI, and help lower the total cost of ownership by improving integration throughout
the full suite of retail solutions.
·
In
addition, the enhanced integration helps ensure that interdependent retail
operations such as customer segmentation, store clustering, pricing, planning,
allocation and space planning share information that influences business
intelligence and recommendations.
·
Following
Oracle’s commitment to open and scalable solutions, the full offering of Oracle
Retail solutions can be implemented as a comprehensive suite or as modular
best-of-breed point solutions, integrated with existing solutions or deployed
in any order as part of a full-scale IT transformation program.
·
A
new dashboard allows IT to monitor and manage retail integrations from a single
point. Now retailers can more quickly identify transaction volumes, average
response times, and errors to help ensure critical systems are consistently
operating at maximum efficiency.
Supporting Quotes
- “In the global retail industry we have seen a shift of capital from building and refurbishing stores to digital commerce and creating new and differentiated customer interactions. Retailers are focused on enabling the whole retail enterprise to deliver commerce anywhere,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail.
- “Oracle Retail version 14 is our largest release in terms of functionality and manpower invested in development. This release aligns with the industry investments, has a sharp focus on quality and lowers the total cost of ownership for retailers. It further differentiates Oracle when the retailer is choosing a point solution and in situations where the retailer is transforming multiple business operations to enable a more effective customer experience,” said Webster.
Supporting Resources
Oracle Retail on Facebook, Twitter and YouTube
Oracle Retail Blog
Oracle Retail in the News
Oracle Retail Asset and Centralized Knowledge
Portal
About Oracle Retail
Oracle
provides retailers with a complete, open and integrated suite of business
applications, server and storage solutions that are engineered to work together
to optimize every aspect of their business. 20 of the top 20 retailers
worldwide - including fashion, hardlines, grocery and specialty retailers - use
Oracle solutions to drive performance, deliver critical insights and fuel
growth across traditional, mobile and commerce channels. For more information,
visit our Web site at http://www.oracle.com/goto/retail
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex business
processes relevant to retail, helping speed time to market, reduce costs, and
gain a competitive edge.
About Oracle
Oracle
engineers hardware and software to work together in the cloud and in your data
center. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.
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