Standard Chartered enhances branch customer service
Bank commits to serve teller customers within 8 minutes
UAE – November 19, 2012 –
As part of Standard Chartered’s commitment to continuously improve its
customer’s banking experience, the bank recently introduced an ‘8-minute
teller service guarantee’ in the UAE. Teller service customers are now
guaranteed to be served within an eight minute time frame across six of
its branches across the UAE. The pledge will be rolled out to all of its
11 branches by the beginning of 2013.
To
monitor and track the service pledge, the bank has introduced a new
queuing system to its branches. If the pledge is not met, the Bank will
donate AED 10 to ‘Seeing is Believing’, Standard Chartered’s global
initiative to eliminate avoidable blindness by 2020.
Mohammed Al Mazemi, General Manager, Distribution - Middle East for Standard Chartered, said:
“Standard
Chartered adopts a ‘customer focused’ approach when providing financial
services to individuals. We review our service levels and customer
satisfaction constantly and always look at ways to enhance their
experience. The ‘8-minute teller service guarantee’ is a result of our
continuous investment in improving our infrastructure and capabilities
in the UAE.”
The
‘8-minute teller service guarantee’ is currently available in six
Standard Chartered branches in the UAE – Bur Dubai, Deira, Emaar
Business Park, Dubai Mall, Al Najda and Al Ain.
Standard
Chartered has been operating in the UAE since 1958 and has the largest
distribution network among international banks with 11 branches, four
Electronic Banking Units and more than 130 ATMs and CDMs.
