DUBAI, United Arab Emirates,
22nd
May, 2014: Atlantis,
The Palm,
the Middle East's premier entertainment resort destination, has
successfully deployed an enterprise mobility management (EMM)
solution from AirWatch®
by VMware®,
the leading EMM provider. Going mobile has enabled the luxury resort
to transform its operations and implement a bring your own device
(BYOD) initiative to streamline internal processes and enhance the
five star travel experience for its guests.
Guided
by EMW,
a smart convergence expert and leading supplier of ICT services and
products in the Middle East, Atlantis, The Palm selected AirWatch as
its EMM provider. “The
primary driver for implementing AirWatch was the need to streamline
operations within our extensive housekeeping department,” says Joe
Tesfai, senior vice president, information technology, Atlantis, The
Palm. “We saw the potential to drastically improve efficiencies and
create significant cost savings through AirWatch. The solution offers
a reliable EMM platform that enables device administration from a
single location.”
With
AirWatch, Atlantis, The
Palm can now deliver a host of new services to elevate the
experience of its guests, such as using mobile devices to access
reservation details, expedite the check-in process and streamline
housekeeping tasks. The luxury hotel, which has earned a reputation
for providing excellent service, uses iPods to assign staff members
to clean rooms based on factors like availability and special
requests from guests. Additionally, the resort is evaluating using
digital menus on tablets instead of printed menus so that items can
be dynamically updated.
The
resort’s entire mobile fleet, which includes 150 iPods and
approximately 800 other mobile devices, is secured and managed by
AirWatch. The BYOD program allows employees to connect to the network
to receive corporate email and securely access the Internet, which
has increased efficiencies and improved productivity throughout the
organization.
“We’ve
dedicated significant resources to create the broadest platform and
depth of expertise to empower resorts like Atlantis, The Palm to meet
the challenges of the hospitality industry and provide an unmatched
level of service to their guests,” says John Marshall,
senior vice president
and general manager, AirWatch by VMware. “The AirWatch platform
enables hospitality organizations to transform the traditional
service model by mobilizing housekeeping staff, restaurant servers
and management.”
