Salesforce Brings Agentic AI to the Field Service Sector to Tackle Scheduling, Reporting, and On-the-Job Troubleshooting

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships

 

With pre-built topics and actions, plus unified data from internal and external enterprise sources, Agentforce operates autonomously in any field service workflow to provide workers and customers with intelligent, data-grounded responses

 

 

UAE, 22 April, 2025 -  Surging demand is pushing field service teams to the limit. Inefficient scheduling is the #1 time drain on field service teams, and skilled tradespeople and technicians waste nearly an entire workday a week on administrative work — time that should go toward hands-on repairs and customer service. Meanwhile, experienced workers are retiring faster than new talent is entering the field, creating a growing gap in service coverage.

 

That’s why Salesforce is launching Agentforce for Field Service — the digital labor platform built for field service that augments dispatchers and technicians with trusted AI agents to eliminate scheduling bottlenecks and tackle routine, time-consuming tasks. 

 

Agentforce integrates seamlessly into existing data systems and user interfaces, autonomously scheduling appointments, assisting with filling schedule gaps, troubleshooting in real time, and summarizing job reports — so teams can complete jobs faster, reduce truck-rolls, and serve more customers better than before. And with audio playback and natural language voice commands, field technicians can conveniently interact with Agentforce and consume information while on the move — boosting productivity, safety, and response times.

 

How it Works: 

 

Agentforce for Field Service helps companies with in-the-field workers quickly and securely deploy AI agents that can execute tasks proactively or in the flow of work. This agentic AI technology uses pre-built topics and actions and is underpinned by Data Cloud, Salesforce’s hyperscale data engine that unifies structured and unstructured data — such as a customer’s service history, external product catalogs, or connected asset insights — to ground Agentforce’s responses in accurate and timely information. The Atlas Reasoning Engine, the “brain” behind Agentforce that mimics or even surpasses human thinking, then converts this raw data and metadata into intelligent actions. 

 

 

What it is: Agentforce for Field Service enables businesses across any industry, and works with Salesforce’s industry clouds such as Manufacturing Cloud, Energy & Utilities Cloud or Communications Cloud, to:

• Schedule appointments: Onsite service appointments take an average of 17 minutes to schedule, 15 minutes to change, and 12 minutes to cancel. Now, customers can engage Agentforce on-demand 24/7, in natural language via web or messaging channels to schedule, reschedule, or cancel service appointments in less than five minutes. Agentforce will understand the job type from the context of the conversation and create a Work Order and corresponding Service Appointment. The AI agent will then query possible technicians based on location and skills required, take into account any constraints communicated by the customer in real time, and offer the best available time slots. It can then add the service appointment to the schedule and finalize the booking — all without human involvement. 
• Resolve schedule gaps: When gaps appear in the schedule due to cancellations, no-shows, or early job completions, Agentforce can now help dispatchers adjust with speed and precision. Leveraging the Salesforce Field Service optimization engine, Agentforce considers key data points — such as job duration, available parts, and traffic data — ‌to identify the best possible appointments that deliver on key business objectives, such as meeting SLAs or avoiding overtime. The dispatcher can then choose from these options and quickly update the schedule to keep operations running smoothly.
• Listen and work on the go: With Pre-Work Brief playback, a technician can listen to an Agentforce-generated summary of the work order, enabling them to arrive at a job site fully informed. Additionally, iPhone users can talk to Agentforce through a Siri shortcut, which will open the AI agent in the Field Service mobile app and initiate any request it’s been set up to do, such as surface information, draft a post-work summary, or schedule a follow-up appointment. 
• Troubleshoot issues onsite: When a technician asks Agentforce for troubleshooting help in the Field Service app, the agent will query relevant structured data such as product manuals, similar repairs, and sensor data, and unstructured data, such as previous chats and emails, to formulate a response. But instead of returning a long summary of steps that are hard to follow, Agentforce will guide the technician through each step in a back-and-forth dialogue and can adjust its responses by understanding the context of the conversation or analyzing photos, improving first-time-fix rates. 
• Wrap-up jobs: At the end of each service appointment, Agentforce can assist with drafting a comprehensive Post-Work Summary report by pulling in data collected by the technician throughout the job. Once drafted, the technician can use natural language to instruct Agentforce to refine the summary by adding additional information or changing what was summarized. Agentforce can understand the meaning behind the request and rewrite the summary, making changes based on the user’s input but leaving the rest of the summary unchanged.

 

In the field: With Agentforce for Field Service, businesses across critical sectors like manufacturing, energy and utilities, consumer home services, and technologies can better support their in-the-field workers and customers:

• An HVAC manufacturer can now autonomously manage preventative maintenance visits. When an AC or heating unit hits a usage or performance threshold, Agentforce for Field Service can automatically notify the customer via SMS and offer a service appointment, and work with them using natural human language to find the best day and time for the repair.
• A hardware company managing thousands of installation and repair appointments can use Agentforce for Field Service to intelligently resolve schedule gaps due to last-minute cancellations. Dispatchers can engage with Agentforce directly from their dispatch console to fill technician’s schedules with appointments that are optimized for location, time, and skill.
• A communications service provider (CSP) technician can use Agentforce for Field Service to troubleshoot a network issue onsite. Agentforce can adjust its guidance based on what the technician has already tried, analyze photos provided by the technician to determine if something was incorrectly installed, and walk them through how to fix the issue.
• A roadside assistance company technician can use Agentforce for Field Service to get up to speed on their way to help a customer who has broken down on the side of the road. Agentforce can share what service is likely needed, provide a vehicle description, and alert the technician to potential hazards while en route. Once onsite, they can use voice commands to get troubleshooting support from Agentforce.
• A power utility’s lineworkers can wrap up jobs more efficiently by tasking Agentforce for Field Service with generating summaries of their work orders based on the forms completed by the technician and the troubleshooting steps taken onsite. The lineworker can then give Agentforce feedback to refine the summary and save it to the corresponding work order. 

 

Salesforce perspective: “Agentforce for Field Service redefines how work gets done in critical industries like manufacturing, telecommunications, utilities, and consumer home services. Powered by data and intelligence, this is a massive leap in AI innovation that tackles the inefficiencies that plague field workers today, solving the pain of back-and-forth scheduling while giving field reps the power to make context-aware decisions and handle real-world nuances more effectively. This is just the beginning of a labor revolution where digital and skilled workers together will enable better, faster service, increased customer satisfaction, and accelerated growth across the field service sector.” — Taksina Eammano, EVP & GM of Field Service, Salesforce.

 

Customer perspective

• “Agentforce has given us the ability to open up more job opportunities to people who normally would not have qualified. Using Agentforce, we are able to take these new hires and reduce their training time from two months to about three weeks. Additionally, we’re reducing truck rolls by 20% and helping our technicians get out the door and start work 35 minutes faster each day by being more prepared and having the right parts. This transformative technology is enabling us to take on larger customers and we plan to expand our business by 2.5x within the next five years.” — AJ Bagwell, Chief Technology Office, Axis Water Technologies
• “Using Agentforce for Field Service to optimize gaps in our workers’ schedules, we have narrowed the traditional four-hour appointment window to a more precise timeframe. With far fewer ‘Where is my technician?’ inquiries from customers, we’ve seen a 30% reduction in calls for that call type and a 2.5% decrease in overall call volume. Agentforce has streamlined our scheduling, improved customer satisfaction, and allowed our team to focus on delivering exceptional service.” — John Shocknesse, VP, Customer Operations, CPI Security

 

About Salesforce Field Service 

Salesforce Field Service, part of the Service Cloud suite of solutions, helps customers intelligently schedule appointments, optimize technician routes, and provide proactive service with connected asset monitoring so companies can deliver trusted, connected, and efficient on-site service. With real-time data, automation tools, and AI-driven insights for in-the-field workers, dispatchers, and service managers, Salesforce Field Service helps businesses across industries‌ — ‌from utilities and manufacturing to healthcare and retail‌ —  streamline operations for faster resolution times, reduced operation costs, and improved customer satisfaction.

 

Availability

• Scheduling appointments will be generally available in May 2025.
• Troubleshooting issues onsite will be generally available in June 2025.
• Resolving schedule gaps, job wrap-up, and listening on the go are generally available today as part of Einstein for Field Service.

 

Learn more:

• See what field service workers report as their biggest challenges and how AI agents can help 
• Learn more about Agentforce for Field Service and watch this demo 
• Watch the webinars with AAA and Guidion and see how they are using Agentforce for Field Service to streamline their operations
• Hear how CPI Security is optimizing scheduling and making their technicians more efficient with Agentforce for Field Service
• Check out the LinkedIn Live with Taksina Eammano on AI agents and the future of field service
• Discover the 5 Signs You Need Agent-First Field Service
• Read this Wall Street Journal Q&A with Taksina Eammano on Solving Field Service Challenges with AI

 

This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.

DAE Receives Additional US$282 million from Settlement of Insurance Claims Cumulative receipts to date of US$601 million_ دبي لصناعات الطيران تحصل على مبلغ إضافي قدره 282 مليون دولار من تسوية مطالبات تأمينية

 

​

PRESS RELEASE

 

DAE Receives Additional US$282 million from Settlement of Insurance Claims

Cumulative receipts to date of US$601 million

 

Dubai, U.A.E., 22 April 2025 – Dubai Aerospace Enterprise (DAE) Ltd (“DAE”) today announced that it had recently received cash proceeds totaling approximately US$282 million from settlements with selected insurance companies with respect to aircraft previously on lease to airline carriers in the Russian Federation. DAE and its relevant affiliated entities have released their claims against these insurance and reinsurance companies.

 

DAE has now received cumulative cash proceeds of US$601 million including settlements announced in 2023 and 2024 with various parties.

 

DAE will continue to actively pursue its litigation in the English courts under its own insurance policies. DAE will also continue its efforts to seek to mitigate its losses in respect of its aircraft that were previously leased to airline carriers in the Russian Federation.

 

ENDS

خبر صحفي

 

"دبي لصناعات الطيران" تحصل على مبلغ إضافي قدره 282 مليون دولار من تسوية مطالبات تأمينية

إجمالي المبالغ المستلمة حتى تاريخه: 601 مليون دولار

 

دبي، الإمارات العربية المتحدة، 22 أبريل 2025: أعلنت "دبي لصناعات الطيران" اليوم أنها استلمت مؤخراً عائدات نقدية بلغ مجموعها حوالي 282 مليون دولار من تسويات مع شركات تأمين محددة فيما يتعلق بطائرات كانت مؤجرة سابقاً لشركات طيران في الاتحاد الروسي. وكانت الشركة والجهات ذات الصلة التابعة لها قد أصدرت مطالباتها ضد شركات التأمين وإعادة التأمين المعنية.

 

وعلى ضوء ما سبق، استلمت "دبي لصناعات الطيران" حتى الآن مبالغ نقدية إجمالية بلغت 601 مليون دولار، بما في ذلك التسويات التي تم الإعلان عنها في عامي 2023 و2024 مع أطراف عدة.

 

وسوف تواصل الشركة إجراءات التقاضي في المحاكم الإنجليزية بموجب وثائق التأمين الخاصة بها، كما ستواصل جهودها من أجل تقليل خسائرها المرتبطة بالطائرات التي كانت مؤجرة سابقاً لشركات طيران في الاتحاد الروسي.

-انتهى-

Verdant Capital ranked 2nd in DealMakers Africa league table for East Africa

 

This accolade highlights the firm’s growing influence and consistent performance in East Africa’s corporate finance space

JOHANNESBURG, South Africa, April 22, 2025/ -- Verdant Capital (www.Verdant-Cap.com) has been ranked second in the Financial Advisers (Transaction Flow) category for East Africa at the 2024 DealMakers AFRICA Awards, under the General Corporate Finance sector. This ranking is the 5th year in the row that Verdant has ranked in the top 3 in the DealMakers Africa East Africa league able, demonstrating the firm’s consistent excellence in this market. This accolade highlights the firm’s growing influence and consistent performance in East Africa’s corporate finance space. The DealMakers rankings are the authoritative rankings for finance professionals in the African continent, across financial advisory, sponsor services, legal and transaction services / financial due diligence. Awards are among the most prestigious in the inve industry, celebrating firms that demonstrate excellence in advisory services, transaction execution, and overall impact in mergers and acquisitions, capital raising, and other corporate finance activities. Rankings are based on the volume and value of completed deals, with Verdant Capital’s second-place ranking reflecting a year of strong strategic advisory and client-focused execution. In 2024 Verdant Capital, which is also trading under the Verdant IMAP brand, advised on transactions in sectors including financial services, fintech, agriculture, automotive, digital infrastructure and others, in East Africa, West Africa, Southern Africa and South Africa, transacting with corporates and financial investors from across Africa and from around the World.. The firm’s deep market knowledge and expertise in mid-market transactions position it as a trusted adviser to companies, investors, and development finance institutions in East Africa and further afield. The firm continues to expand its regional presence, supporting clients with tailored financial solutions that drive meaningful impact across the continent. Distributed by APO Group on behalf of Verdant Capital.

Amwaj International acquires 18% stake in Dubai-based Cledor at $100M post-money valuation

Left to right - Namir El Akabi, Founder and Chairman of Amwaj Group; Omar Gull, Founder & CEO of Cledor

Investment marks entry of billion-dollar MNC into UAE’s real estate market
Within a year, Cledor secures AED 2.3 billion in Gross Development Value spanning 1.3 million sqft of projects in Dubai
Cledor’s first AED 435 million project sells out in four days



Dubai, United Arab Emirates – April 22, 2025: Amwaj International, a billion-dollar multi-national conglomerate with over 10,000 employees and a global footprint across 27 cities, has acquired 18% stake in Dubai-based development firm Cledor, founded by industry veteran Omar Gull. The investment marks Amwaj’s entry into the rapidly growing real estate market in the UAE, with Cledor’s post-money valuation hitting USD 100 million.



This investment is a key part of Amwaj’s strategy to expand into one of the world’s most vibrant real estate markets. For over 30 years, Namir El Akabi has successfully directed developments and investments worth more than $60 billion across nearly every sector of the real estate industry.



Under the partnership, Cledor will manage and spearhead Amwaj’s upcoming real estate ventures in the UAE, harnessing its expertise in luxury real estate development. The funds will enable Cledor to attract top talent and manage operational expenses until its projects generate liquidity. Cledor will also leverage Amwaj’s global team of professionals, procurement network, and expertise to accelerate future growth.



Dubai’s real estate sector is witnessing exceptional growth, with record-breaking transactions and rising investor confidence. In 2024, Dubai reached an all-time high in real estate transaction values, totaling over AED 760.7 billion from 226,000 transactions. The boom has been fueled by foreign direct investment, a growing demand for luxury properties, and a pro-business regulatory framework.



As a thriving global business hub, Dubai offers an unparalleled environment for startups, enabling rapid scaling for companies like Cledor. With a tax-free income regime, ease of doing business, and a dynamic investment ecosystem, the city continues to attract ambitious companies ready to disrupt industries.



“Dubai provides the ideal environment for entrepreneurs to dream big and scale quickly,” said Omar Gull, Founder of Cledor. “In just under a year, we secured AED 2.3 billion in Gross Development Value (GDV) and more than 1.3 million square feet in projects. We have also demonstrated our ability to execute, having launched and sold out our first development in just four days, with a GDV of AED 435 million. Our partnership with Amwaj will further fuel our growth, allowing us to capitalize on Dubai's booming real estate market.”



Omar's illustrious career path has seen him achieve sales upwards of USD 30 billion. He has previously held key leadership roles including the Chief Sales Officer of Dubai Holding, Head of Sales at Emaar Properties, General Manager of Emaar Saudi Arabia, Head of International Business at DAMAC Properties, as well as prior consulting experience at JLL.



Namir El Akabi, Founder and Chairman of Amwaj Group stated: “We are deeply confident in the vision and leadership of Omar Gull, who brings invaluable experience in the Dubai real estate market. The remarkable speed and scale at which Cledor has grown in under a year is testament to its vast potential. We are excited to support its journey and join hands in redefining the UAE’s real estate sector.”



While Cledor’s primary focus remains Dubai, the firm is also exploring high-growth emerging markets such as Far East Asia and Eastern Europe for potential expansion opportunities.

Through current and upcoming projects spanning approximately 20 million sqm of land, Amwaj aims to provide 50,000 units to accommodate 200,000 residents. To date, the company has invested about $2.4 billion in real estate assets that are either sold or under development in Iraq alone. These assets include residential, retail and office properties in Iraq’s premier property market.

"أمواج الدولية" تستحوذ على حصة 18٪ في "كليدور" ومقرها دبي، بقيمة تقديرية بعد التمويل تبلغ 100 مليون دولار أمريكي

 

من اليسار - نمير العقابي، مؤسس ورئيس مجلس إدارة أمواج الدولية وعمر غول، مؤسس شركة كليدور

 

• الاستثمار يعد أول خطوة استراتيجية لدخول الشركة العالمية "أمواج الدولية" التي تقدر قيمتها بمليار دولار إلى سوق العقارات في دولة الإمارات
• في غضون عام، تمكنت كليدور من تأمين 2.3 مليار درهم إماراتي كقيمة إجمالية لتطوير مشاريع تمتد على 1.3 مليون قدم مربع
• أول مشروع لشركة كليدور والبالغة قيمته 435 مليون درهم إماراتي يُباع بالكامل في غضون أربعة أيام

 

دبي، الإمارات العربية المتحدة – 22 أبريل 2025: استحوذت شركة أمواج الدولية، وهي مجموعة عالمية تقدر قيمتها بمليار دولار ويعمل لديها أكثر من 10,000 موظف ولها حضور عالمي في 27 مدينة، على حصة 18٪ في شركة كليدور للتطوير ومقرها دبي، والتي تأسست على يد المحترف في مجال العقارات عمر غول. ويمثل هذا الاستثمار الخطوة الاستراتيجية الأولى لدخول شركة أمواج الدولية إلى سوق العقارات المتنامي في دولة الإمارات، حيث بلغ تقييم شركة كليدور بعد التمويل 100 مليون دولار أمريكي.

 

يُعد هذا الاستثمار جزءًا أساسيًا من استراتيجية شركة أمواج الدولية لتوسيع نشاطاتها في أحد أكثر أسواق العقارات حيوية في العالم. على مدار أكثر من 30 عامًا، قام مؤسس الشركة ورئيس مجلس إدارتها نمير العقابي بإدارة مشاريع واستثمارات تجاوزت قيمتها 60 مليار دولار ضمن القطاع العقاري.

 

ومن خلال هذه الشراكة، ستقوم شركة كليدور بإدارة مشاريع شركة أمواج الدولية القادمة في الإمارات، مستفيدة من خبرتها في تطوير العقارات الفاخرة. تساعد هذه الاستثمارات شركة كليدور على استقطاب أفضل الكفاءات وإدارة نفقاتها التشغيلية إلى أن تبدأ مشاريعها في تحقيق السيولة. كما ستتمكن كليدور من الاستفادة من فريق شركة أمواج العالمي المحترف وشبكة التوريد وخبراتها، وذلك بهدف تسريع نموها في المستقبل.

 

يشهد قطاع العقارات في دبي نموًا استثنائيًا، حيث حقق السوق معاملات عقارية قياسية وزيادة في ثقة المستثمرين. في عام 2024، بلغ إجمالي قيمة المعاملات العقارية في دبي أكثر من 760.7 مليار درهم من 226,000 معاملة، مدفوعة بالاستثمار الأجنبي المباشر والطلب المتزايد على العقارات الفاخرة وإطار تنظيمي مؤيد للأعمال.

 

تعتبر دبي مركزًا تجاريًا عالميًا مزدهرًا يوفر بيئة مثالية للشركات الناشئة، مما يمكنها من النمو بسرعة. ومن خلال نظام ضريبي خالٍ من ضرائب الدخل، وسهولة في ممارسة الأعمال، بالإضافة إلى نظام بيئي استثماري فعّال، تواصل المدينة استقطاب الشركات الطموحة والقادرة على تعزيز شتّى القطاعات المحلية.

 

وقال عمر غول، مؤسس شركة كليدور: "توفر دبي البيئة المثالية لرواد الأعمال وتساعدعهم على تحقيق أحلامهم والتوسع بأعمالهم بسرعة وفعالية. في غضون عام، تمكنت كليدور من تأمين 2.3 مليار درهم إماراتي كقيمة إجمالية لتطوير مشاريع تمتد على 1.3 مليون قدم مربع. كما تمكنّا من إثبات قدرتنا على التنفيذ والإنجاز، حيث قمنا ببيع مشروعنا الأول بقيمة 435 مليون درهم بالكامل في أربعة أيام فقط. إن شراكتنا مع أمواج الدولية ستعزز نموّنا بشكل أكبر، مما يسمح لنا بالاستفادة من سوق العقارات المزدهر في دبي."

 

وقد حقق عمر غول مسيرة مهنية مميزة، حيث تجاوزت مبيعاته 30 مليار دولار أمريكي. وشغل سابقًا عدة مناصب قيادية هامة، منها رئيس المبيعات في دبي القابضة، ورئيس المبيعات في مجموعة إعمار العقارية، ومدير عام إعمار السعودية، ورئيس الأعمال الدولية في داماك، بالإضافة إلى خبرته الاستشارية السابقة في شركة الاستشارات العقارية "جيه إل إل".

 

من جهته، صرح نمير العقابي، مؤسس ورئيس مجلس إدارة أمواج الدولية: "نحن واثقون تمامًا في رؤية وقيادة عمر غول، الذي يتمتع بخبرة واسعة ضمن سوق العقارات في دبي. إن السرعة الكبيرة والنمو الواسع الذي حققته كليدور في غضون عام هو دليل على إمكاناتها الهائلة. نحن متحمسون لدعم رحلتها والمشاركة في إعادة تعريف قطاع العقارات في دولة الإمارات."

 

تبقى دبي السوق الرئيسية لشركة كليدور، إلا أن الشركة تستكشف أيضًا أسواقًا ناشئة ذات نمو مرتفع مثل دول شرق آسيا وشرق أوروبا للتوسع في فرص مستقبلية.

من خلال المشاريع الحالية والمستقبلية التي تمتد على حوالي 20 مليون متر مربع من الأراضي، تهدف شركة أمواج الدولية إلى توفير 50,000 وحدة سكنية لاستيعاب 200,000 شخص. وحتى الآن، استثمرت الشركة نحو 2.4 مليار دولار في الأصول العقارية في العراق فقط، وتشمل هذه الأصول عقارات سكنية وتجارية ومكتبية عبر البلاد.

 

###

Ajman Bank Achieves AED 145 Million Profit Before Tax in Q1 2025, Reflecting 24% Growth

 Ammar Bin Humaid chairs the board meeting

 

Ammar bin Humaid: The strong financial performance of Ajman Bank is evidence of the success of our strategic initiatives and resilience of the national economy.

 

18 April 2025

 

His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of Board of Ajman Bank, chaired the bank’s board meeting, also attended by Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Municipality and Planning Department of Ajman and Vice Chairman of the Bank’s Board.

 

During the meeting held at Ajman Ruler’s Court, the board discussed several financial and administrative matters, reviewed routine business activities, and issued its decisions accordingly.

 

Ajman Bank achieved a “Profit Before Tax” of AED 145 million in Q1 2025, reflecting a 24% increase. The Bank reported the Net Operating Income of AED 199 million, up by 2% for Q1 2025, reflecting continued strength in core business performance with continued focus on strong recoveries, cost rationalization, increasing efficiencies through digitization and automation of IT infrastructures. These strong results are underpinned by a robust balance sheet growth, with Total Assets reaching AED 25 billion (up by 7%), Customer Deposits rising to AED 21 billion (up by 8%), and Total Shareholder Equity standing at AED 3.1 billion (as compared to 2024 year end).

 

The Bank’s capital position and asset quality continue to demonstrate solid improvement year-on-year as well as on a sequential quarterly basis. The Capital Adequacy Ratio (CAR) stood at 18.2% with Tier 1 Capital at 17.0%.Return on Shareholder Equity (ROE) was reported at 17.4% (up by 161 bps), while Return on Assets (ROA) stood at 2.3% (up by 49 bps). The Non-Performing Loan (NPL) Ratio improved to 9.7% (from 9.9% as of 2024 year end).

 

His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, Chairman of Ajman Bank, said, “The progress of Ajman Bank reflects the strength of our vision for Ajman’s future and the pivotal role financial institutions play in shaping resilient and inclusive economies. As the banking sector continues to evolve, Ajman Bank stands at the forefront—guided by sound governance, national values, and a commitment to responsible growth. This achievement is not only a reflection of performance, but of purpose. I commend the Board, management, and every member of our team whose dedication and professionalism continue to drive our journey forward and contribute to the broader success of the United Arab Emirates.”

 

Mr. Mustafa Al Khalfawi, CEO of Ajman Bank, stated, “Ajman Bank’s Q1 2025 results reflect the strength of our ongoing transformation and our ability to deliver consistent, value-driven performance. We remain focused on creating long-term value for our shareholders while continuing to invest in innovation, human capital, and customer-centric solutions. Our commitment to speed, service, and specialization continues to shape a bank where customer experience, innovation, and impact are at the core of everything we do. I am deeply grateful to our Board of Directors, our exceptional team, and our valued customers for their continued trust and loyalty. We are also proud to contribute to the growth of the resilient and dynamic UAE economy, which continues to offer a strong foundation for sustainable progress. Together, we are shaping an institution that is agile, responsible, and fully aligned with the future of Islamic finance.”

 

With a solid and strengthening financial foundation, continued momentum in its transformation journey, and the support of a resilient UAE economy, Ajman Bank is well-equipped to maintain its growth momentum and deliver sustainable profitability throughout 2025 and the years ahead.

Economic Integration Committee reviews latest developments in the enhancement of economic legislation to bolster competitiveness of the UAE’s business environment

 

Latest meeting chaired by H.E. Bin Touq evaluates progress made by the UAE Circular Economy Council

 

 

Abu Dhabi, 18 April 2025:

The Economic Integration Committee held its third meeting for the year 2025, chaired by H.E. Abdulla bin Touq Al Marri, Minister of Economy. It was attended by H.E. Dr Thani bin Ahmed Al Zeyoudi, Minister of State for Foreign Trade, and H.E. Alia bint Abdulla Al Mazrouei, Minister of State for Entrepreneurship, along with the directors general of the Economic Development Departments across the UAE.

The meeting reviewed the latest developments in the advancement of several economic laws and their significance in enhancing the competitiveness of the UAE’s business environment and supporting its transition towards a new economic model based on knowledge and innovation. Additionally, it assessed the progress made by the Committee in implementing the outcomes and recommendations from the second meeting of 2025.

H.E. Bin Touq stated that the UAE, thanks to the directives of its wise leadership, has made significant strides in building an advanced economic legislative framework characterized by flexibility and stability. This ensures an ideal and attractive economic environment for investors, entrepreneurs, and business owners from around the world, boosting national economic growth.

In this context, His Excellency highlighted the key role played by the Economic Integration Committee in continually enhancing the UAE’s economic legislation and policies, adopting innovative national initiatives, and enhancing cooperation and coordination with partners at both federal and local levels. These efforts have ensured greater alignment and coherence across the country’s legislative and regulatory landscape, given that the UAE has introduced over 30 economic laws and resolutions in the past four years.

The Minister of Economy said: “The UAE is ushering in a new phase focused on strengthening the competitiveness of its legislative environment in line with global best practices. This follows the Cabinet’s approval of an integrated smart legislative system to guide the development of legislation and regulations across the UAE Government. Powered by artificial intelligence and advanced digital solutions, the system has enhanced the Committee’s capabilities in proposing and developing economic legislation and policies, assessing their real-time impact on the business community, and streamlining coordination with relevant stakeholders in the country.” His Excellency explained that the new system will play a key role in achieving the national target outlined in the ‘We the UAE 2031’ vision, which is to make the UAE the first globally in developing proactive legislation for new economic sectors by the next decade.

Other topics discussed by the Committee include developments in the legislative and executive framework for regulating and protecting competition in the UAE. Emphasis was placed on the importance of organizing workshops and seminars in collaboration with relevant local entities to raise awareness on the importance of enforcing competition laws and policies across various economic sectors and preventing monopolistic practices. These efforts are aimed at achieving economic balance in the market and protecting consumer rights.

Furthermore, the latest Committee meeting reviewed the progress made by the UAE Circular Economy Council so far, most notably the adoption of 22 circular economy policies across four main sectors: manufacturing, food, infrastructure, and transport. It also includes the establishment of the Circular Economy Policy Committee and the formation of partnerships with the UAE private sector to drive growth in sustainable technologies, clean energy, and waste management. The Committee reiterated its commitment to ensuring the effective implementation of these policies and accelerating the transition to a circular economy model, which will help secure a more prosperous future for current and future generations while advancing the nation’s vision to become the world’s most prosperous society by the next decade.

APSEZ acquires 50 MTPA capacity NQXT Australia, accelerating path to 1 billion tonnes p.a. by 2030

NQXT is a highly efficient and cash generating asset that will consolidate APSEZ's presence along the East-West trade corridor, in line with its global expansion strategy

Cargo Increase	EBITDA Increase	EV/ EBITDA Multiple
35 MMT NQXT throughput - FY25	A$ 228 Mn NQXT - FY25	A$ 3,975 Mn NQXT Enterprise Value
+ 7.8 % to APSEZ's FY25 Crago	+ 6.9 % to APSEZ's Dec'24 TTM EBITDA EBITDA	17x EV/EBITDA Multiple Based on FY25E

Editor's synopsis

• North Queensland Export Terminal (NQXT) is a critical export gateway for producers in resource-rich Queensland, Australia and has current capacity of 50 MTPA.
• NQXT has an identified pathway and capability to grow throughput up to 120 MTPA to meet the global demand for Queensland's high quality resources including for potential green hydrogen exports.
• NQXT handled its all-time high cargo at 35MMT in FY25.
• APSEZ will benefit from incremental EBITDA margin in excess of 90%.
• NQXT EBITDA to grow to A$ 400 million within 4 years.
• NQXT lease has a long remaining life of 85 years until year 2110.
• As part of a non-cash transaction, APSEZ will issue 14.38 crore equity shares under preferential allotment route to the seller, which will result in a net increase of 2.13% in promoter group holding.
• The transaction will further enhance APSEZ's global transport and logistics footprint and fast track it's journey to handle 1 billion tonnes per annum by 2030.
• NQXT comes with an excellent ESG track record with minimal environmental footprint, diverse workforce, strong safety standards, 50% operational spend with local and regional suppliers.

AHMEDABAD, India, April 18, 2025 /PRNewswire/ -- The Board of Directors of Adani Ports and Special Economic Zone Ltd. (APSEZ), India's largest integrated Transport Utility company has approved the acquisition of Abbot Point Port Holdings Pte Ltd (APPH), Singapore from Carmichael Rail and Port Singapore Holdings Pte Ltd, Singapore (CRPSHPL). CRPSHPL is a related party.

APPH holds the entities which own and operate the North Queensland Export Terminal, a dedicated export terminal with a current nameplate capacity of 50 million tonnes per annum (MTPA). The terminal is located at the Port of Abbot Point, approximately 25 km north of Bowen, in North Queensland on Australia's east coast.

The transaction will be completed on a non-cash basis. APSEZ will issue 14.38 crore equity shares to CRPSHPL, in exchange for acquisition of 100% interest in APPH. This is based on enterprise value of NQXT of A$ 3,975 million. As part of the transaction, APSEZ will also assume other non-core assets and liabilities on APPH's balance sheet, which APSEZ will realize within a few months of the acquisition (zero net impact on the transaction valuation). APSEZ's leverage will remain at similar levels post the transaction.

Speaking on the acquisition, Mr. Ashwani Gupta, Whole-time Director & CEO, APSEZ, said, NQXT's acquisition is a pivotal step in our international strategy, opening new export markets and securing long-term contracts with valued users. Strategically located on the East-West trade corridor, NQXT is poised for robust growth as a high-performing asset, driven by increased capacity, upcoming contract renewals in the medium term, and the potential for green hydrogen exports in the long term. We are targeting EBITDA growing to A$ 400 million within 4 years. I am proud to welcome NQXT to our 'Growth with Goodness' initiative, as it exemplifies our commitment to high standards in environmental, social, and governance practices."

About NQXT

NQXT, is a natural deep-water, multi-user export terminal with a nameplate capacity of 50 million tonnes per annum. NQXT is located in the Port of Abbot Point, approximately 25 km north of Bowen, in North Queensland on Australia's east coast. The Port of Abbot Point (within which NQXT is located) has been declared as a Strategic Port and a Priority Port Development Area by the Queensland Government¹. NQXT is under a long-term lease from the Queensland Government and is a critical infrastructure asset supporting Australia's significant resource industry. NQXT provides strategic access to currently eight major customers under long term "take or pay" contracts. NQXT's operations contributed A$ 10 billion to Queensland's Gross State Product and facilitated 8,000 jobs across mining and other industries².

During FY25, NQXT had a contract capacity of 40MMT and handled all-time high cargo volume of 35MMT. The weighted average mine life the NQXT's current users is c. 60 years. Cargo from NQXT was exported to 15 countries including 88% to Asia and 10% Europe. NQXT posted FY25E A$ 349 million revenue and EBITDA of A$ 228 million (incremental EBITDA margin in excess of 90% for APSEZ, excluding pass-through O&M cost included in the revenue).

Key rationale for the NQXT acquisition

• A fully operational multi-user export facility which provides strategic access to resource producing customers, with demonstrated operating history of over 4 decades.
• High quality customer base which operate in the Bowen and Galilee mining basins and produce high-quality metallurgical and energy coal for export to over 15 countries globally.
• Poised for EBITDA growth on the back of growing contracted capacity, renewal of existing contracts and further group synergies under APSEZ's global transport and logistics platform.
• Strategic fit with APSEZ's strategy of global expansion and leverage on the potential for future green hydrogen exports from the Port of Abbot Point, in line with the Queensland Government's strategy.

ESG

Since the commencement of operations in 1984, NQXT has been on a journey of continuous improvement and sustainability. With zero reportable environmental incidents during FY25, zero fatalities, and a lost time injury frequency rate of 1.7, operations at the terminal have delivered excellent safety standards. The business has been extensively involved in community development with 50% of FY25 operational spend with local and regional suppliers and A$ 2.4 million spent since 2017 on community initiatives in Bowen and Collinsville. Over 5% of the terminal's workforce identify as Aboriginal and Torres Strait Islander, higher than proportion of First Nations people in the Australian population. 

Transaction Advisors

Cyril Amarchand Mangaldas acted as legal counsel for APSEZ. Ashurst acted as International legal counsel for APSEZ. GT Valuation Advisors Private Limited acted as the Registered Valuer and Grant Thornton Bharat LLP conducted desktop financial review. SBI Capital Markets Limited also acted as an independent valuer, including for RBI / FEMA compliances.

The transaction is subject to requisite approvals, including from Reserve Bank of India (RBI), shareholders, Foreign Investment Review Board of Australia and is expected to close in two quarters.