Airalo rolls out a single-install eSIM experience on its own network
The new experience will ensure Airalo’s 30 million customers are never left stranded without the internet, thanks to a novel always-on app access feature.
Riyadh – November 10, 2026: Airalo, the world’s first and largest eSIM platform, is rolling out a single-install eSIM experience to its more than 30 million customers over the coming months. The new experience, powered by Airalo’s proprietary core network, combines critical infrastructure with a seamless customer service experience, granting travelers continuous, borderless connectivity through the Airalo platform.
Once onboarded to the new Airalo experience, users will no longer need to install a new eSIM each time they travel; they can simply purchase the package that best suits their needs. In practice: no switching between eSIMs, and one connection that stays with the customer wherever they go.
This move signals a broader shift for Airalo. GSMA Intelligence forecasts that eSIM smartphone connections will double between 2025 and 2026 alone, reaching 4.9 billion by 2030. Having helped establish the category, Airalo is now enhancing its infrastructure to meet that growth as customer expectations continue to evolve.
“As the first and largest eSIM platform on the market, we created early demand for app-based travel connectivity. Building our own core network was the logical next step towards borderless connectivity. This allows us to deliver an install-once experience, while maintaining control over the quality our customers have come to expect.”
“At the end of the day, connectivity is not about data; it’s about telling your loved ones you’ve landed. We built our own network so that it is never left to chance, install once, and connection follows you across borders,” said Davide Vitiello, CPO of Airalo.
Experience improvements:
- One-off install. Once users have migrated to the new Airalo experience, they only need to install one eSIM on their device. From that moment on, they simply add packages as needed, with no reinstallation between trips.
- Always arrive online. With the new experience, customers will be able to top up or purchase a new package from anywhere, at any time, without wi-fi or another active SIM, even if their current package has expired.
- Pre-travel testing. Customers can check their eSIM connection before departure, removing the “land and hope” moment on arrival.
- More flexibility: Customers will benefit from simpler package options which include flexible 1-30 day Unlimited packages for most destinations, fixed 30-day packages and fixed 365-day global packages.
- Greater reliability: The new experience is integrated with Airalo’s own core network to improve the quality and consistency of the user’s end-to-end experience.
Rollout plan:
The rollout will occur in phases starting on 9 November 2026 and is expected to be completed within twelve months. Until they are onboarded onto the new experience, users can continue using the Airalo platform as usual.
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