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December launch brings smartest hospitality experiences in region;
fully interactive hotel services on any device; in-room shopping in the future
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Hotel’s futuristic plans powered by Avaya Fabric Connect Networking
Dubai, UAE – December 3rd, 2014 – Kempinski Mall of the Emirates today announced the launch of what
promises to be the smartest guest experience in the region, with the roll-out
of the hotel’s services on any mobile device, powered by an Avaya Fabric
Connect network. The launch brings the luxury of Kempinski’s five-star guest
services to more than 1 million mobile devices checked in by the hotel guests
every year, on a world class interactive platform, transforming the guests’
experience beyond their expectations and making Kempinski Mall of the Emirates,
the smartest luxury hotel in the region.
Prasanna Rupasinghe, Director of
Information Technology, Kempinski Hotel Mall of the Emirates, said: “ Dubai being one of the top destinations for luxury tourism in the
world, we have a mission to continue re-inventing ourselves and our services to
exceed the expectations of our guests and deliver the five-star luxury and
convenience they desire.” He continued:” With Avaya and its partner Alpha Data,
we imagined how a futuristic guest experience should be, and embarked on
transforming the DNA that enables us to offer mobile, interactive, secure
experiences that our guests deserve. The
foundation of this is our new Avaya Fabric Connect network that is already
enabling us to imagine, innovate and transform quickly and efficiently, today’s
smart services and our future launch plans.”
With over
300,000 guests annually and more than 1 million devices connected to the hotel
infrastructure, Kempinski today enables its guests to access high-definition
television, premium wireless internet, and other interactive room-services,
among other guest offerings. Kempinski’s plans are to continue evolving its
guest experience by delivering mobile shopping opportunities of various luxury
brands inside the hotel and in the Mall of the Emirates in the near future.
Maan Al Sharkarshi, GGM Network
Leader, says: “We have engaged with Kempinski Mall
of the Emirates from an early stage and have been their partners in defining
and imagining the road map to being the smartest, most connected, hotel in the
region. Avaya is delighted to have been able to deliver this outstanding
achievement of Kempinski and look forward to continuing its innovation
journey.”
Layth Ibbini, Director of
Operations, Alpha Data ended saying: “We are a
value-driven partner for Avaya that understands the importance of bringing
innovation into the discussion on every project. We are delighted to have been
able to bring value to Kempinski Mall of the Emirates and Dubai’s hotel
industry and look forward to bringing smarter services to hotel industry in
Dubai.”
