Teleperformance
Egypt brings its global expertise to MECC 2014 that will take place
in Dubai on the 8th
& 9th
of June. MECC is the longest established and premiere event in the
regional call center calendar. This year’s theme is solving
the Region’s Customer Management Issues
in which Teleperformance presents insights into consumer needs.
The
event will be attended by expertise in the contact center industry,
Giorgio Modesti, Teleperformance Egypt CEO will present a case study
about Getting the Cost Saving & Value Creation Equation Right.
Teleperformance Egypt is serving multinational and global clients in
different verticals including Travel & Tourism, Financial
Services, Technology & Consumer Electronics, Communication and
Healthcare & Pharma in more than 15 languages and dialects in
different regions. With over 6 years existence in the Egyptian market
serving over 16 clients in the Middle East region. Teleperformance
Egypt doesn’t only have the global expertise that is derived from
being a subsidiary of the worldwide leader of the contact center
field, but also has a very wide experience serving the Middle East
market.
Around
40% of Teleperformance Egypt 2013 revenues coming from the domestic &
near shore markets (Middle East and Africa), having the capability to
support different languages in the Middle East such as Arabic,
English, French, Urdu, Farsi & Hindi in addition to other
languages supports the fact that Teleperformance is willing to expand
its existence in the Middle East through a promotion and development
office - virtual Contact Center in Dubai Internet city.
Teleperformance
Egypt
Launched
in 2007, Teleperformance Egypt is the first multinational contact
center to open in Egypt performing all contact center services
including, Customer Service, Acquisition, technical support and Debt
Collection outsourcing services in Egypt, Middle East and Africa, and
Offshore markets serving –North America, UK and Europe regions.
Teleperformance
Egypt operates over 1,600 workstations with more than 2,100 employees
in which 39% serve the Middle East market. Serving over 81 countries
and conducting programs in more than 21 different languages and
dialects on behalf of major international clients.
After
6 years presence in the Egyptian market Teleperformance Egypt is glad
to expand further in the Middle East through our promotion &
development office and virtual contact center in Dubai Internet City.
Teleperformance Egypt is recognized as a first class Multilingual Hub
thanks to its general set up in addition to the number of delivered
languages and served countries.
Teleperformance
Group
Teleperformance
is the world’s
leader in multichannel
customer experience. We’ve been providing superior customer
care services for leading companies throughout the world since 1978,
with expertise in many markets and verticals, offering a full range
of services. Teleperformance operates nearly 110,000 computerized
workstations, with more than 135,000 employees (Full-Time
Equivalents) across 230 contact centers in 62 countries.
Teleperformance conducts programs in more than 63 different
languages and dialects on behalf of major international companies
operating in various industries. Teleperformance Group revenues for
2013 reached US3.23 billion
